Shipping and Return Policy

Satisfied or 100% Refund

We want you to be happy when you receive your artwork from DrPicture. If you are not satisfied with your purchase, please contact us at drpicturegallery@gmail.com

Shipping

Expected delivery time is 3-4 business days. The shipping time includes the manufacturing process, shipping, and handling. The shipping cost depends on the total weight of the package, the destination country, and fuel fees. To check the precise shipping cost, add the chosen product to your cart.

All parcels are securely packed and shipped. Every parcel has an individual tracking number. 

Return Policy

If you change your mind, you may return a DrPicture product within 30 calendar days of delivery for a full refund. The product is eligible for return if it is in its original state and the mounting system has not been used. The product needs to be sent at the customer's expense.

In case of a partial return, the original shipping cost is not refunded. Custom prints and products obtained with a voucher are non-refundable. 

Please write your full shipping details on the package as per your order. Also, you need to include your order number, the date you received the product, your name, and your address.

Return Address: 

Dr Picture
14 rue Becker - 59160 Lille - FRANCE

 

After we receive the package, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of cancellation, however, we will do our best to do it asap.

Feel free to reach out to us with any questions or concerns.